Privacy Policy

Metro Process Servers respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a form, upload documents, request services, or make a payment through our website.

By using the website or submitting information through it, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you provide directly to us, including:

• Name, company or law firm name, email address, and phone number.
• Service address, city, state, ZIP code, and other location information related to a service request.
• Information about the legal support service you are requesting, including details, instructions, urgency, and preferred contact method.
• Documents or files you choose to upload in connection with a service request. These materials may contain personal, legal, case-related, or other sensitive information.
• Communications you send to us by email, phone, website form, or other means.
• Payment-related information needed to process a transaction. Payment card information is processed by our payment processor and is not intended to be stored directly by Metro Process Servers.

2. Information Collected Automatically

When you use the website, certain technical information may be collected automatically by the website platform or service providers, such as IP address, browser type, device information, pages visited, referring pages, date and time of access, and similar usage or diagnostic information. Cookies and similar technologies may also be used when necessary for website functionality, security, payment processing, embedded forms, or other services.

3. How We Use Information

We may use information we collect to:

• Respond to inquiries and service requests.
• Evaluate, coordinate, perform, and communicate about requested services.
• Maintain records of requests, communications, and service activity.
• Process payments and provide transaction-related communications.
• Send form notifications and follow up with customers or prospective customers.
• Operate, maintain, secure, troubleshoot, and improve the website and related systems.
• Prevent fraud, spam, misuse, or security incidents.
• Comply with court orders, legal obligations, law-enforcement requests, or other lawful requirements.
• Protect the rights, safety, property, and operations of Metro Process Servers, our customers, and others.

4. CRM and Form Submissions

Website forms may be embedded from or connected to a customer relationship management (CRM) platform used by Metro Process Servers and its service providers. Information submitted through these forms may be stored in that system so we can track requests, maintain records, send notifications, and follow up as needed.

5. Payment Processing

Online payments are processed through Stripe or another payment processor identified at checkout. The payment processor may collect and process payment card details and related transaction information under its own privacy policy and terms. Metro Process Servers may receive transaction details such as payment status, amount, date, customer information, and transaction identifiers, but does not intend to store full payment card numbers on its website or CRM.

6. How We Share Information

We do not sell personal information for money. We may disclose information as reasonably necessary to operate our business and provide requested services, including to:

• Website, hosting, CRM, email, file-storage, security, payment, and other technology service providers that support our operations.
• Contractors, professional service providers, or business partners involved in fulfilling a request or supporting our operations, where appropriate.
• Affiliated or third-party service providers when a user requests or is directed to a service provided by that third party.
• Courts, government agencies, law enforcement, attorneys, or other parties when required or permitted by law or reasonably necessary in connection with a legal matter.
• A successor or other party involved in a merger, sale, restructuring, financing, or transfer of all or part of our business, subject to applicable law.

7. Document Uploads and Sensitive Information

Please submit only information and documents reasonably necessary for your request. Because process serving and legal support matters may involve sensitive or case-related information, you are responsible for ensuring that you are authorized to provide the information and documents you submit to us.

8. Data Retention

We may retain information for as long as reasonably necessary to provide services, maintain business and service records, resolve disputes, enforce agreements, comply with legal or court-related obligations, and protect our legitimate business interests. Retention periods may vary depending on the type of information and the matter involved.

9. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect information in our possession or control. However, no website, transmission method, or storage system can be guaranteed to be completely secure. You should use care when transmitting sensitive information online.

10. Your Choices and Privacy Requests

You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and any legal, court-related, recordkeeping, or service obligations that require us to retain certain information. You may also contact us if you have questions about how your information is used.

11. Third-Party Websites and Services

The website may contain links to or integrations with third-party websites and services. Metro Process Servers is not responsible for the privacy practices, security, or content of third parties. We encourage you to review the privacy policies of any third-party service you use.

12. Children's Privacy

This website is intended for individuals and organizations seeking professional process serving and legal support services and is not directed to children under 13. We do not knowingly solicit personal information from children under 13 through the website.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated effective date. Your continued use of the website after an update constitutes acknowledgment of the revised policy.

Contact Us

If you have questions about this Privacy Policy or a privacy request, please contact Metro Process Servers:

Email: info@metroprocessservers.com | Office: (586) 842-8181 | Cell: (586) 431-3774

Mailing Address: P.O. Box 981, Mt. Clemens, MI 48046